Uber is an application based transportation service founded in 2009. Instead of your typical taxi, Uber offers luxury town cars and other SUVs. People are beginning to choose services such as Uber more and more because they require all their drivers to go through background checks, making the user feel that they are in safe hands. Uber also provides a variety of details about their driver to each user. Having information about your driver provided to you, such as name, phone number, picture and type of vehicle, before you even step into the car provides a sense of security to many users. As an avid Uber rider, I truly enjoy having this information at my disposal the instant I request a car. But after a woman in India claimed that her Uber driver raped her, I’ve begun to question that sense of safety. Uber has responded to this situation by adding an “SOS” button to the app. This button makes it possible for users to make an emergency call to local police without even dialing the phone. This feature became available in India on Wednesday and will eventually be available worldwide.
Uber has also released a “send status” feature that allows users to share details about their route and driver with up to five contacts.
While I hope to never be in a situation where I need to use either of these new safety features, I’m really glad Uber has developed them. Uber’s response has helped me to decide that I will continue to use this company in the future. I’m really looking forward to the expansion of these features to the United States.